Terms & Conditions

REFUND/RETURN POLICY:

 

 We cannot accept returns or offer refunds on open products. Products that are compromised due to defects in packaging and/or incorrect products from order fulfillment mistakes will be considered by Taunton Bay Soap Company for a replacement of product.

 

 Replacement of product is determined by the owners and operators of Taunton Bay Soap Company, and you must request your replacement or missing product within 2 business days of the delivery date stated on your tracking information. It is important that you check your package immediately upon delivery & it is your responsibility to confirm that you received the correct products and order.

 When cases are approved, we offer product replacements or credit for future orders. Card refunds on certain products are granted on a case-by-case basis only and must be approved by management. Call us at 207-669-8246 to find out more about our refund policy.

 Incorrect Products - We will replace products you receive that are incorrect according to your order. Please send pictures of the packages you received, as well as the paper receipt included in your package via email to webmaster@tauntonbaysoapcompany.com or support@tauntonbaysoapcompany.com. Once we confirm the products are incorrect, we will send the remainder of the order (if you received a smaller size than ordered) or a return label via email to return the incorrect products. Once you print the label and we see the products are on their way via USPS, we will send out the correct products 

 Unauthorized charges - If someone uses your card to place an order with Taunton Bay Soap Company and you did not authorize the charges, you must report them to the police and your bank. If applicable, we will try to stop delivery in all cases of unauthorized card use. If the purchase was made by someone in your household and the product was already sent to your billing and/or shipping address, we will try to stop delivery. If it is too late to stop delivery to your billing and/or shipping address, we will email you a return shipping label & instructions. Once we see that the products are in transit to our shop via USPS tracking, we will refund your order. 

 We cannot be held liable for someone stealing your package once shipped, or your card and/or money. To report theft, please contact your financial institution and the local police department.

 

 If you file a charge back with your financial institution and we do not receive products that were refunded, we will not ship future orders to you until previous debts are paid IN FULL or products are returned. We are required by law to report refund and return fraud, and we will file a charge to comply with regulations if we suspect fraud. 

 By placing an order with Taunton Bay Soap Company, you acknowledge these terms. Please contact us regarding more information on the refunds and returns policy by calling us Monday-Friday 9am-4pm EST, messaging Bekkah via the live chat on this website, or by emailing webmaster@tauntonbaysoapcompany.com or support@tauntonbaysoapcompany.com.

Taunton Bay Soap Company will keep your personal information private and secure. When you make a purchase from Taunton Bay Soap Company, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to contact you if necessary, to keep you updated on your purchases, and to personalize your shopping experience.

 

 Our secure servers protect your information using advanced encryption techniques and firewall technology. We use a 256 bit Encryption in our checkout, which is considered the business & security standard for online information security.

 

 To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store by way of email newsletter. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

 

Cookies Disclaimer - We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. 

 

 When you access links or services from a third party site, you agree that Taunton Bay Soap & Tea Co. is not responsible for the actions of said third parties, and that we cannot control the content or security of their services or websites.

Your receipt of an electronic (or any form of) order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Taunton Bay Soap & Tea Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. 

 

 Taunton Bay Soap Company, Transcendence Rising Apothecary, Dayak Chill Spot, and it's owners and operators, under accordance with the law, reserve the right to refuse service to anyone. By using this website and/or placing an order with Taunton Bay Soap Company, you agree to these terms. 

We accept credit cards as a form of payment. There is no surcharge from Taunton Bay Soap Company for using your credit card to make purchases, however, please be aware that your banking provider may charge their own fees. For information on possible purchasing fees, please contact your banking and card provider. 

 

 Please be sure to provide your exact billing address and telephone number - which will ALWAYS be the address and phone number your credit card or banking establishment has on file for you. Incorrect information will cause a delay in processing your order. By placing an order with www.tauntonbaysoapcompany.com, you agree to not hold us liable for any delay in processing your order resulting from incorrect billing information.

Shipping Time --  We no longer offer a "same-day shipping cut off" or guarantee that orders will go out the same day they are placed. Most orders placed by 2 pm EST will ship the same day, however there are exceptions such as when we have a sale or unexpected influx of orders that we cannot get every order placed that day shipped out. We will make every effort to ship all orders same day but may take an extra 1-2 business days for processing when exceptions occur. Orders are not processed or shipped on Saturday or Sunday. We charge a flat-rate fee of $7.95 for up to 5 kilos. We must charge another $7.95 for (up to) every additional 5 kilos. For example, 6 kilo orders will be charged $15.90 for USPS Priority shipping. All orders will receive insurance at no extra cost on their packages.

 Priority Shipping does not come with a guaranteed delivery date. Once USPS receives your package, they are then responsible for the delivery and condition of your package. We expect most orders to arrive within 2-7 business days, but due to circumstances that are out of our hands, your package may be delayed in transit. Should your package take more than 10 business days to arrive, we can then file with USPS for insurance. 

 

 We offer "Expedited" (USPS Priority Express) shipping for your convenience Monday-Friday when we have staff who can take the package to the post office. Expedited shipping may not be available every day, so please call us at 207-669-8246 to confirm that we are accepting expedited orders for that day. USPS Priority Express is not a guaranteed overnight service. Many will receive their order within 1 business day, but for some in more rural areas and during the holidays for everyone, it may take the full 2 business days to receive your package. USPS Priority Express comes with a 1-2 day shipping time, with a guaranteed delivery date and time. All orders requesting expedited shipping must be placed by phone order only by 12 pm EST. Expedited shipping is available for a flat-rate fee of $30. As of 8/2018, USPS charges $24.90 for Priority Express shipping. Because our closest Post Office is a 40 minute round trip, and they must be turned in early afternoon, we offer the remaining $5.10 to whoever takes the expedited orders to the post office. This fee is non-negotiable. 

 Priority Express orders must call back or request their tracking number during their initial order, as these tracking numbers do not get sent out by email. We'll be happy to get your tracking number for you.

 Priority Express shipping does come with a money-back guaranteed delivery date and time. If your order is late, we must wait until your receive your package before filing a refund with USPS for the money back. 

 

 For any issues with delivery, delivery time, tracking questions, and insurance information, we recommend contacting your local post office. The 800 number call center only has access to the same information that we have. Your local post office may be able to give you more information (including a GPS location on your package) and further assist you where we cannot.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an ESTIMATE. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 Out Of Stock Products - We will ship your product as it becomes available. We strive to ship out all orders by next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 For multiple product orders, we will make every attempt to ship all items contained in that order at the same time, in the same box. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

 

  For more information on the multiple product shipping policy, please contact us by Live Chat or the Contact Us Page.

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Taunton Bay Soap & Tea Co. holds a presence - which means if you live within the state of Maine, by law, we are required to withhold the 5.5% state sales tax accumulated from your order total. For orders shipped to anywhere outside the state of Maine, you (the shopper) are solely responsible for any sales taxes and/or other local taxes or fees that may apply. By placing an order with Taunton Bay Soap Company, you agree to these terms.

 In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Taunton Bay Soap Company shall reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. Taunton Bay Soap Company shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment has been received. If your credit card has already been charged for the purchase and your order is canceled, Taunton Bay Soap Company will issue a full refund to your card in the amount of the incorrect price. By placing an order with Taunton Bay Soap Company, you agree to these terms

 

 Any typographical errors, misused grammar, or any misspelling of words, throughout the website are the fault and responsibility of the webmaster of this website, and the webmaster alone. The owners of Taunton Bay Soap Company, Transcendence Rising Apothecary, and Dayak, may not be held liable in any fashion for these errors. To report any errors on the website, please send an email to webmaster@tauntonbaysoapcompany.com.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Taunton Bay Soap & Tea Co. is not responsible for the operation of, or content located on or throughout any such site. 

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Taunton Bay Soap Company, Transcendence Rising Apothecary, and Dayak, Copyright © 2018, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior expressed and written permission from the owners and operators of the websites, www.tauntonbayteaco.com & www.tauntonbaysoapcompany.com.

 

 All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. By using this website, you agree to these terms.

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Taunton Bay Soap Company reserves the right to make changes to this site and these conditions at any time.

- You must be 18 years of age or older to purchase products from this website.    

 

 - All product descriptions and other text provided on this website (except for our Terms of Service page) are for anecdotal and informational purposes only. 

 

- We are not doctors or medical health professionals. The owners, operators, and employees of Taunton Bay Soap Company will NOT provide or discuss any medical advice or claims. Please do not try to discuss or disclose any personal medical information in email, messenger, phone, or live chat conversations with Taunton Bay Soap Company, as we can NOT recommend products based upon any medical information, as required by law. If you do, we will refer you to our Terms of Service page, and reserve the right to refuse you service or cancel your order. 

 

- *TBSC Asian Tea Products will not be shipped to the following states/counties due to legal status &  legislation:

 

  • Wisconsin

  • Alabama

  • Arkansas

  • Indiana

  • Vermont

  • Rhode Island

  • Sarasota County, Florida

  • City of Jerseyville, IL

  • City Of Alton, IL

  • Union County, MS

  • San Diego, CA 

 

- *If we find that you have placed an order to be shipped to an illegal state, we will refund your full order amount immediately and cancel your order in it's entirety. We will reserve the right to refuse you service in the future.

 

 By using this website or placing an order with Taunton Bay Soap Company at www.tauntonbaysoapcompany.com and ww.tauntonbayteaco.com, you agree to these terms regarding our products, and any other terms listed in our full Terms of Service.